Handle relationships with domestic and international customers
Receive and track customer issues and complaints; resolve issues and communicate results and findings where appropriate
Research and answer questions; resolve issues that come from any of the internal or external cross-functional teams
Escalate issues in a timely manner to both executive leadership and customers when encountering roadblocks
Audit QMS documents
Participate in managing quality systems and continuously improving processes within the facility
Contribute to quarterly business reviews and presentations

Bachelor’s degree in related field or equivalent related work or military experience
1 year of experience in supply chain management
Advanced to expert skills with Microsoft Office (Excel)
Government program requirements and federal law require U.S. person status
3 years of experience in manufacturing planning
Experience with multiple ERP and MRP systems (Oracle/SAP preferred)
Experience working in an aerospace environment
Solid problem-solving skills

Account Manager

Key skills