Associate I, Loan Operations serves as a Subject Matter Expert (SME)
Managing and monitoring recurring reports (daily, weekly, monthly, quarterly)
Use reporting tools (e.g., Business Objects, Excel) to identify risks and process improvement opportunities
Analyze data trends and report findings to leadership with actionable recommendations
Develop, maintain, and enhance documentation for reporting procedures
Collaborate with management to develop, track, and maintain KPI standards
Monitor daily LIP (Loan in Process) discrepancies to ensure accurate accounting and financial reporting
Partner with cross-functional teams to drive process improvements
Maintain an up-to-date understanding of loan servicing regulations and contribute to team training efforts
Act as a liaison between the business and technical teams for defect tracking and communication

Bachelor’s degree or equivalent professional experience
Experience with Hogan loan system and Business Objects report writing
Strong analytical skills with a demonstrated ability to interpret data and drive results
Experience in loan operations with a solid understanding of end-to-end servicing workflows
Proven project management skills and the ability to manage multiple deadlines effectively
Excellent written and verbal communication skills
Ability to demonstrate leadership and collaboration across various levels of the organization
Ethical decision-making and professional conduct in representing the department.
Candidates must possess unrestricted work authorization and not require future sponsorship.

Associate I – Loan Operations

Key skills