Key skills
LeadershipMentoringCommunicationCollaboration
About this role
Role Overview
- Deliver comprehensive training programs for new hires and current employees, including onboarding and continuous learning initiatives
- Provide coaching and guidance to individuals and groups to address process-related challenges, demonstrating patience and a strong commitment to learner success
- Lead engaging training sessions on new and existing processes, systems, and updates, tailored to diverse audiences with varying learning needs
- Support both OAW and DAN business models with flexible and adaptive training approaches in a fast-paced environment
- Develop training materials or collaborate closely with the Senior Billing Agent team, who typically leads training development. This may include collaboration with other stakeholders and delivering billing material.
- Act as a subject matter expert (SME) on billing processes and contribute to related projects
- Partner effectively with cross-functional stakeholders, leveraging strong communication skills and emotional intelligence to build positive working relationships
- Demonstrate leadership by coaching, mentoring, and supporting the development of both individuals and teams
Requirements
- College diploma in a related field
- A minimum of three years of relevant experience
- Experience as a Billing Agent
- Experience in billing processes and training delivery
- Experience in facilitation and delivering training sessions
- Experience in coaching and supporting employee development
- Completion of a Train-the-Trainer certification or equivalent program
- Knowledge of French is required for positions in Quebec
- Expert proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English speaking partners, members and/or clients
- Expert knowledge of billing inquiries for both The Personal /OAW and the Desjardins Agent Network (DAN)
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment