Owns and manages the contracts process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction
Drives identified corporate targets and departmental goals through active workload management and prioritization
Identifies project and/or individual contract-related risks and provides swift resolution to ensure timely execution of contracts and change orders
Maintains ownership of and manages contract process to ensure timely delivery and execution consistent with standard cycle times
Leads the negotiation and preparation of both financial and contractual terms within complex customer agreements
Provides clear analysis and recommendations to internal stakeholders and Project Leads
Collaborates closely with the Pricing and Proposals teams to finalize budgets and financial models
Effectively negotiates with Customers to achieve mutually acceptable financial outcomes
Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Customer Contract Management (CCM) processes
Follows all CCM review processes and strives to consistently deliver a quality product to both internal stakeholders and external Customers

BA/BS degree in a Business Administration, Finance or Legal field
Minimum of 3 to 6 years of experience preferably in contract drafting, and/or contracts management within a pharmaceutical research, go to market, and/or healthcare environment; or equivalent combination of education, training, and experience
Must be customer-centric, self-motivated, and proactive
Flexibility in responding to job demands
Excellent problem-solving skills and above average attention to detail
Ability to perform several tasks simultaneously to meet critical deadlines
Strong analytical skills
Excellent interpersonal, verbal and written communication skills
Demonstrates effective time management skills
Ability to prioritize multiple tasks with management guidance and oversight
Ability to work successfully in a team environment and maintain effective working relationships with colleagues and manager
Professional ability to interact with individuals at all levels and different personalities

Health benefits to include Medical, Dental and Vision
Company match 401k
Eligibility to participate in Employee Stock Purchase Plan
Eligibility to earn commissions/bonus based on company and individual performance
Flexible paid time off (PTO) and sick time

Customer Contract Manager, Budgeting Exp Required

Key skills