Be the technical linchpin for a new era of diagnostic ecosystems
Support the IT and network architecture for the Roche AXELIOS (SBX) platform across the EMEA region
Optimize high-speed data pathways from bandwidth management to compute clusters and storage nodes
Manage environment-specific OS requirements, including Roche Linux (RLX) and Windows Server for the Unified Gateway
Oversee Avenio Connect integrations, ensuring seamless instrument-to-Cloud and instrument-to-LIMS communication
Configure and manage FortiGate 60F Firewalls, ensuring security certificates and firewall rules align with global medical data standards
Implement and support remote user interfaces and service access protocols (SSH, RDP, VNC)
Troubleshoot and optimize complex network topologies, including VLANs, VPNs, and SD-WAN, within high-output clinical environments
Serve as the Tier-2/3 escalation point for regional field teams
Provide secondary sustaining support for the AcfS (Ariosa cell-free DNA System) and associated partner hardware

Bachelor’s or Master’s degree in Computer Science, Network Engineering, Electronic Engineering, or a related technical field
7+ years in IT/Networking and Hardware support, ideally managing integrated systems in a regulated or clinical environment
Advanced proficiency in firewalls, routing/switching, and security protocols (CCNP level preferred)
Ability to travel up to 30% for site audits and installations
Demonstrated experience in authoring high-quality technical files (SOPs, site preparation guides, network diagrams)
Familiarity with NGS pipelines, data storage (NAS/SAN), and genomic file formats like FASTQ and VCF
Experience with AWS or Google Cloud hybrid deployments for diagnostic data
Understanding of high-speed data requirements (10 Gbps RJ45 Cat6a) and storage protocols (NFS/SMB)

Senior Specialist, Global Customer Support – Molecular Labs

Key skills