Key skills
SaaSProblem SolvingAccount Management
About this role
Role Overview
- Assist new customers with onboarding and initial use of our systems
- Respond to technical inquiries
- Handle customer requests via phone, email, chat, and other channels
- Document customer interactions and resolutions
- Contribute to the continuous improvement of customer support processes
Requirements
- Experience supporting and advising B2B customers, ideally within a SaaS company
- Experience in customer service, technical support, or account management is a plus
- Solution-oriented mindset
- Customer-focused with a strong interest in problem solving
- German and English, both written and spoken; other European languages are an advantage
Benefits
- Employee discounts (CorporateBenefits)
- Access to various employee discount programs
- Discount on a gym membership
- E-learning opportunities
- Access to a mental health app: InstaHelp