Delivering an exceptional service to our most strategically significant customers
Act as the senior point of contact for key accounts and generators, building long-term partnerships through proactive engagement and structured reviews
Provide direct line management for a squad of Account Managers, role-modelling best practices and coaching the team to achieve KPIs and service standards
Take full ownership of the customer journey from onboarding to renewal
Act as the primary escalation point for complex issues
Collaborate with the Origination team and third-party specialists to ensure contractual adherence, accurate billing, and seamless end-to-end service delivery
Drive team delivery during periods of significant growth

Strong experience of B2B Account Management, ideally within the energy sector
Proven ability to role-model best practices, mentor colleagues, and drive team performance
Strong analytical skills with the ability to use data to identify trends, resolve issues, and improve operational tools
A confident communicator capable of engaging and influencing both internal stakeholders and external senior partners
A genuine passion for renewable energy and the ability to weave our mission into every client interaction
A self-starter who excels at managing a complex portfolio while remaining a dedicated team player
Confident traveling to meet key clients in person to strengthen partnerships
Desirable: Experience in renewables, microgeneration, or operational roles within the energy sector
Desirable: Experience leading teams or processes through periods of growth or industry transition

Key Account Manager, Export

Key skills