Chippenham, England, United Kingdom of Great Britain and Northern Ireland
Full Time
5 hours ago
$36,000 - $46,000 GBP
No Sponsorship
Key skills
Account Management
About this role
Role Overview
Delivering an exceptional service to our most strategically significant customers
Act as the senior point of contact for key accounts and generators, building long-term partnerships through proactive engagement and structured reviews
Provide direct line management for a squad of Account Managers, role-modelling best practices and coaching the team to achieve KPIs and service standards
Take full ownership of the customer journey from onboarding to renewal
Act as the primary escalation point for complex issues
Collaborate with the Origination team and third-party specialists to ensure contractual adherence, accurate billing, and seamless end-to-end service delivery
Drive team delivery during periods of significant growth
Requirements
Strong experience of B2B Account Management, ideally within the energy sector
Proven ability to role-model best practices, mentor colleagues, and drive team performance
Strong analytical skills with the ability to use data to identify trends, resolve issues, and improve operational tools
A confident communicator capable of engaging and influencing both internal stakeholders and external senior partners
A genuine passion for renewable energy and the ability to weave our mission into every client interaction
A self-starter who excels at managing a complex portfolio while remaining a dedicated team player
Confident traveling to meet key clients in person to strengthen partnerships
Desirable: Experience in renewables, microgeneration, or operational roles within the energy sector
Desirable: Experience leading teams or processes through periods of growth or industry transition
Benefits
£500 work from home allowance
£500 travel allowance
£500 annual development allowance
15% annual bonus
25 days annual leave
A day off for your birthday
Additional days leave for long service
Option to buy additional leave
Ethical Pension with Aviva
Employer-matched contributions up to 7.5% of your base salary