Operations Director

Role Overview

• Own and lead day-to-day operations across the UK and Dubai, ensuring scalable, efficient, and high-performing delivery across all business functions.
• Act as a senior operational leader, contributing to company strategy, governance, organisational planning, and long-term scalability.
• Support international expansion initiatives by building scalable operational models capable of supporting multi-jurisdiction growth and regulatory complexity.
• Drive operational excellence through automation, tooling, process optimisation, and continuous improvement initiatives.
• Foster a strong operational culture focused on ownership, quality, risk awareness, and continuous improvement.
• Drive data-led operational decision-making through enhanced reporting, management information, and process visibility.
• Define, monitor, and report on operational KPIs, SLAs, and performance metrics to drive accountability and informed decision-making.
• Take ownership of the operational resilience framework, ensuring robust controls, incident management, and recovery capabilities.
• Develop, implement, and maintain business continuity and disaster recovery plans.
• Own and continuously enhance the operational risk framework, ensuring risks, controls, and mitigation measures are effectively managed.
• Ensure strong operational controls, governance standards, process documentation, and risk mitigation frameworks are embedded across the business.
• Build, lead, and develop high-performing teams across multiple regions, fostering accountability and collaboration.
• Ensure workforce planning, resource allocation, and capacity align with growth objectives and strategic priorities.
• Partner closely with Legal, Risk, and Compliance teams to ensure alignment with regulatory obligations across jurisdictions.

Requirements

• Proven track record in building and scaling operational teams within the fintech industry.
• Strong cross board payments experience – reconciliation and processing.
• Strong FX experience – reconciliation, and processing.
• Proficient with Microsoft Office Suite.
• A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
• Adaptable, tenacious and flexible
• able to perform under pressure.
• Experience in leading and developing high performing teams with the ability to inspire, motivate, and energize teams to achieve high performance.
• Ability to create context and clarity for team members and handle difficult conversations.
• Ability to create a results-oriented environment where success is celebrated and high-performance standards are constantly upheld.
• Excellent verbal and written communication skills.

Benefits

• 25 days’ annual leave, plus bank holidays
• An extra day off for your birthday
• Holiday loyalty scheme rewarding long-term service
• Work abroad scheme for added flexibility
• Competitive pension scheme via salary exchange
• Annual discretionary bonus scheme (eligible after probation)
• Financial education, planning & coaching platform
• Interest-free Season Ticket Loan for London travel
• Salary exchange nursery fee scheme
• Life Insurance
• Healthcare platform including:
• Cashback on dental, optical & physio
• Virtual GP access
• Mental health and stress support helplines
• Additional wellbeing resources
• Enhanced parental leave
• Cycle to work scheme
• Flexible benefits that support everyday life
• Career development and progression tools
• Opportunities to grow within a fast-scaling international business