Identify, target, and acquire new customers within the hospitality sector
Build and execute a structured sales development plan and pipeline
Achieve and exceed quarterly and annual new business revenue targets
Conduct proactive prospecting, including cold outreach and lead generation
Build strong relationships with decision-makers across hotel operators and hospitality groups
Present solutions and lead customer discussions both remotely and on-site
Act as a trusted advisor, providing guidance on networking solutions and market developments
Respond to customer and partner enquiries in a timely and professional manner
Prepare, present, and follow up on proposals, quotations, and tenders
Lead contract negotiations and close new business opportunities
Ensure opportunities are commercially viable and aligned with business objectives
Retain and grow existing customers by extending service agreements and identifying upsell opportunities
Work closely with internal teams (technical, delivery, and commercial) to ensure successful solution design and implementation
Maintain accurate and up-to-date CRM records and pipeline tracking
Provide regular, accurate reporting and forecasting to management
Monitor competitor activity and market trends
Gather customer feedback to inform product and commercial strategy
Represent the business at industry events, trade shows, and networking opportunities

Strong experience in new business sales, ideally within hospitality networking, IP infrastructure, or technology solutions (e.g. HSIA, IPTV)
Proven track record of meeting or exceeding sales targets and managing a sales pipeline
Experience selling into hospitality operations with a good understanding of hotel environments
Strong communication, negotiation, and presentation skills (both virtual and in-person)
Ability to work independently while contributing to a high-performing team
Strong organisational and time management skills, with the ability to manage multiple priorities
Proficient in CRM systems (e.g. Odoo ) and core tools such as Excel, PowerPoint, and Outlook
High level of resilience, drive, and accountability in a fast-paced, growth environment.

Business Development Manager – Networking, Hospitality

Key skills