Own the client journey end-to-end — from the moment a new website request comes in, through scoping and delivery, to launch and ongoing support
Manage and prioritize a steady flow of change requests
Lead intake for new website requests and ongoing change requests; gather requirements, define scope, and align on approach
Coordinate with a distributed build team across task sequencing, dependencies, and blockers
Own pre-launch QA and UAT processes
Build working relationships with clients; understand their sites and recurring needs
Maintain a clear view of what’s in progress, blocked, or at risk across the portfolio

3-5 years in a client-facing delivery, project coordination, or account management role, ideally in a web services, digital agency, or SaaS support context
Solid WordPress knowledge beyond admin-level
Comfortable with APIs and integrations at a conceptual level
Familiarity with web hosting environments like WP Engine or similar managed hosting
Experience running QA and UAT processes
Experience working a service desk or ticket queue; Jira or equivalent
Experience with accessibility (ADA/WCAG) compliance workflows
Excellent written and verbal communication skills
Ability to prioritize among competing opportunities

Product Delivery Manager, Client Website Services

Key skills