Diligence Manager - Production Flow

Selene Finance LP is a financial services firm specializing in mortgage servicing and related services. The Diligence Manager - Production Flow is responsible for managing the production and delivery of services, overseeing the Loan Review Quality Control team, and ensuring compliance with regulatory policies while meeting production goals.

Responsibilities:

• Review client scope, guidelines and requirements and communicate to the team for each engagement
• Manage Quality Control analysts and proper feedback loop
• Responsible for production goals for quantity and quality and meeting SLAs
• Communicate internally with the VP of Operations to ensure feedback is incorporated in real time
• Understand and be able to articulate daily/weekly/monthly system and operations processes
• Identifying trends or inconsistencies which can point to potential widespread problems
• Evaluating inquiry problems and ascertaining action steps needed for resolution and effectively communicate to all parties involved
• Ensure regulatory and compliance policies are implemented and followed appropriately
• Set team goals, objectives and define employee performance plans to meet established goals
• Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate
• Develop and engage with senior management level to ensure team is aligned to support organization objectives, solve complex problems and report status for action items
• Maintain a continuous focus on management reporting in conjunction with input from the Operations Executive
• Manage track and report results against established metrics both individually by business and jointly for the combined businesses
• Maintain and drive improvements in overall client experience
• Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues

Requirements:

• Minimum 8 years' experience in residential mortgage, preferred if primarily due diligence services
• Detailed understanding of credit, compliance, valuation and fraud risk with respect to residential mortgage loans
• Analytic creativity, negotiation and problem solving skills, using a wide range of information and perspective to identify current conditions and needs
• Good knowledge of loan products, in particular: Non QM, Business Purpose Loans, Second Lien and Equity products in addition to Seasoned Loan compliance reviews
• Ability to efficiently and accurately research complex documents and provide results in a concise and thoughtful format
• Solid understanding of the client's profile, their business and risk appetite
• Excellent client relationship management skills
• In depth knowledge and understanding of transaction components that indicate a potential for fraud
• Must be self-motivated, creative and able to work in a team environment while thinking independently and sharing knowledge and ideas
• Strong professional and interpersonal communication skills verbally and through written electronic correspondence
• Ability to work well under pressure, handle competing priorities and meet deadlines
• A high level of confidentiality to protect privacy rights
• Excellent listening skills and the ability to use good judgment
• 5+ years relevant experience and/or training required
• Experience in working with large companies involved in the mortgage chain
• Mortgage operations experience (servicing, due diligence and origination)
• 8+ years' experience in transaction management, contract review, project management, or equivalent
• Working knowledge of and experience with Microsoft Office (Word, Excel and Outlook) required
• Bachelor's degree (BS/BA) or higher from an accredited four-year college or university preferred
• Previous experience with due diligence applications preferred
• Project management software preferred