Customer Service Manager

Role Overview

• Independent management of 2–3 marketplace channels (channel responsibility)
• Handling customer inquiries, returns and complaints — online and by phone
• Proactive telesales, upselling & cross-selling with a genuine sales mindset
• Structured processing via a digital service inbox, Asana & sales funnel
• Coordination of B2B and B2C customers across multiple platforms
• Contributing ideas to the ongoing development of processes and tools

Requirements

• 2–3 years' experience in customer service, sales or a comparable environment (e.g., Autodoc, Teile24, automotive trade or workshop)
• Technical understanding of automotive parts or willingness to learn quickly
• Methodical, structured working style — you keep an overview even under high volume
• Genuine sales mindset: you don’t just want to help, you want to sell
• Enjoy working with digital tools (Asana, ticketing systems, marketplace dashboards)
• Strong German communication skills — written and on the phone
• Self-organization and personal responsibility — you don’t need someone telling you what to do next

Benefits

• 100% remote — work from anywhere in Germany
• Direct collaboration with management — short decision-making paths and real influence
• Structured on-site onboarding process
• Modern digital workflow with Asana, a structured sales funnel and clear processes
• A team that thinks like you: solution-oriented, sales-driven, no chaos