Senior Customer Success Manager

Role Overview

• Manage and develop existing customers to ensure they become and remain long-term clients
• Ensure successful onboarding of new customers in collaboration with our Onboarding Team and the responsible Sales Account Executive
• Pilot and roll out new GUURU products and solutions with existing customers in collaboration with our Product Team
• Build and maintain strong, productive relationships with operational stakeholders on the client side
• Conduct business reviews with customer decision-makers, together with our Head of Customer Success and/or CEO
• Provide regular revenue forecasts per customer
• Prepare and prioritize customer insights for product development
• Actively share knowledge and collaborate with all teams at GUURU

Requirements

• Several years of experience in Customer Success and/or Key Account Management
• Experience in a SaaS company is a plus
• Comfortable working with numbers and common computer software
• University or college degree
• Outstanding written and verbal communication skills
• Native German and fluent English are a must; additional languages are a plus

Tech Stack

• TypeScript

Benefits

• Attractive compensation package
• Experienced, international team with fascinating personalities
• A values-driven culture that encourages open feedback and personal development
• Flexible work environment with the option for remote work and office hubs in Zurich, Cologne, and Lisbon
• State-of-the-art tools such as HubSpot, G Suite, Slack, Zoom, MacBook