Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned
Responds to telephone inquiries, requests and problems from merchants
Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals
Communicates applicable policies, procedures and practices to merchants
Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits

High school diploma or equivalent
Typically one to two years of customer service experience
Thorough knowledge of products, services, problem resolution practices and procedures
Effective telephone, interpersonal and verbal communication skills
Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
Ability to identify and resolve/escalate complex problems
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Proven commitment to high quality customer service
Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Elavon experience HIGHLY PREFERRED

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Research Analyst

Key skills