Strategic Account Executive

Role Overview

• Act as the primary relationship owner and serve as the trusted advisor for key, high value enterprise accounts.
• Ensure customers recognize the value of our solutions, manage their expectations, and establish yourself as their trusted advisor for day-to-day needs and strategic reviews.
• Develop a deep understanding of each customer’s business priorities, operating model, strategic initiatives, and success measures.
• Drive customer satisfaction by ensuring Everseen delivers value and responsiveness, that is aligned with customer expectations.
• Relentless focus on customer value, ROI and trust, considering outcomes from the customer’s perspective.
• Identify, qualify, and progress upsell and cross-sell opportunities.
• Partner with product, operations and customer success teams to shape and advance growth opportunities.
• Lead account planning activities to identify expansion pathways and strategic improvement opportunities.
• Own contract renewal strategy and execution, including commercial discussions, negotiations, and risk management to support retention and long-term account growth.
• Serve as the "on the ground" voice of the customer, collaborating closely with Everseen's Product, Engineering, and Operations (Customer Delivery) teams to ensure seamless rollouts and exceptional customer satisfaction.
• Proactively manage account risks and customer concerns, engaging the appropriate Everseen stakeholders to support resolution and maintain confidence.
• Ensure customer feedback, recurring issues and improvement opportunities are clearly communicated internally and translated into action where appropriate.
• Identify trends and improvement opportunities across customer engagements that can strengthen Everseen’s delivery, product alignment, and commercial success.
• Coordinate internal resources effectively to support customer outcomes, strategic reviews, solution discussions, and issue resolution.
• Work collaboratively with senior Everseen leaders to ensure strategic customer priorities are visible and supported.

Requirements

• 10+ years of experience in an enterprise SaaS sales role, with a demonstrated history of successfully managing multi stakeholder enterprise accounts across ANZ; ideally within retail.
• A Builder: You're not just looking for a job; you're looking to make an impact.
• You have a passion for developing strategic accounts, and contributing to a winning team culture.
• You have experience building and managing a robust sales pipeline, with accurate forecasting and a consistent record of meeting and exceeding revenue targets.
• Value-Driven: You excel at solution-based selling.
• You understand your customer's business, identify their core challenges, and articulate a clear vision for how our technology will deliver a significant return on investment.
• Curiosity: You are naturally curious and constantly learning.
• You have a keen interest in AI, retail technology, and you're motivated to become a true expert in the Everseen platform.
• Customer-Obsessed: You put the customer at the center of everything you do.
• You are dedicated to building long-term, strategic relationships and being an indispensable resource for your clients.
• You have exceptional communication and presentation skills, with experience engaging C-level executives.
• One Team: You collaborate.
• You bring crossfunctional leadership skills to the fore to build customer relationships and deliver successful outcomes for Everseen and our customers.

Benefits

• Everseen is committed to creating an environment where everyone can succeed.
• Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves.
• Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength.