Dementia Consultant – Helpline

Role Overview

• The Helpline Consultant works closely with different services within DSA to ensure the delivery of high-quality care and support to reduce the impact of dementia related behaviour on people living with dementia, their carers and staff.
• In this role, you will be the first point of contact for families, care providers and people living with dementia who contact DSA.
• You will triage referrals, assess new clients over the phone, offer tailored recommendations to manage changes in behaviour, and provide support for existing clients.

Requirements

• Experience in Australian health or aged care (essential).
• Extensive knowledge of the types of dementia, their presentation, and strategies to manage behaviour changes.
• Excellent problem solving, analytical and decision-making skills.
• Professional, patient and empathetic phone manner, with great customer service skills.
• Able to prioritise multiple tasks and meet deadlines.
• Great written communication and report-writing skills.
• Comfortable working with databases and online client management systems.
• Qualifications in Allied Health, Nursing, Aged Care or Mental Health (highly desirable).

Benefits

• Work standard business hours, with the opportunity to pick up additional shifts overnight or on weekends.
• Earn market-leading remuneration, with salary packaging included – $15,900 tax-free annually for living expenses, plus up to $2,650 tax-free each year for entertainment benefits.
• A family-friendly workplace, with paid parental leave, partner leave and grandparent leave.
• Hybrid working – mix your office days with a couple of days per week from home.
• Professional development, including uni scholarships, comprehensive in-house training, and support to attend external conferences, workshops, and training courses relevant to your role.
• Twice-yearly Reward and Recognition program.
• Free independent and confidential counselling sessions and free wellbeing resources and webinars available through our Employee Assistance Program.
• Extra perks – Fitness Passports, and discounts from MyCar, JB Hifi, The Good Guys and health insurance plans.