Lead and coach a small team of specialists, providing guidance, feedback, and professional development.
Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery.
Oversee day-to-day operations to ensure timely delivery of team objectives.
Serve as the primary escalation point for technical or process-related issues.
Prepare reports and updates on team performance metrics for senior management.
Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status.
Maintain professional, solution-oriented communication to foster positive client relationships.
Track progress, ensuring milestones and deadlines are met.
Conduct quality checks to maintain consistency and adherence to standards.
Oversee a defined set of strategic accounts, ensuring adoption, retention, and expansion targets are met.

5 years of professional experience in customer success or related roles.
1 year of experience managing and developing high-performing teams.
Experience in fintech or SaaS environments preferred.
Bachelor's degree in Business Management, Marketing, Communications, Hospitality or a related field required.
An equivalent combination of education and experience may be considered.
Relevant professional certifications (e.g., Customer Success Management, Project Management) a plus.
Fluent in English (written and verbal).
Bilingual English/Spanish strongly preferred

Associate Manager, Strategic Account Management, Client Success

Key skills