Vice President of Client Success
United States
Full Time
3 weeks ago
$145,000 - $165,000 USD
No Visa Sponsorship
Key skills
CRMLeadershipRemote WorkAccount ManagementSales
About this role
Role Overview
- Own the entire client experience and lead the CSM organization
- Architect the operating layer for account management
- Manage a portfolio of $14,425,380 in ARR across 108 law firm clients
- Lead a team of 7 Client Success Managers
- Report directly to the LawRank President / CEO
- Present to EverService executive leadership
- Drive client retention and maintain high CSAT and NPS
- Build and scale the Client Success organization
- Partner with Sales leadership to drive upselli
Requirements
- 10+ years client-facing experience at a digital marketing or professional services agency
- 5+ years leading managers (not just ICs) in a CS, Account Management, or services function
- Track record of building or rebuilding a CS organization at meaningful scale — measured in retention, expansion, and team health
- Hands-on experience designing CS systems (CRM configuration, onboarding workflows, reporting frameworks, SLAs)
- Comfortable presenting to executive leadership, board members, and PE investors
- Experience in regulated or high-touch B2B verticals strongly preferred — legal, financial advisory, medical, dental, or similar. Direct legal marketing experience is a major plus, not a hard requirement
- Bachelor's degree preferred; equivalent operating experience considered
Benefits
- Remote work
- Performance bonus tied to retention, expansion, and CSAT/NPS outcomes
- Major medical insurance + vision + dental
- 401(k)
- Life insurance
- PTO + sick time
- [LTI / equity participation if applicable]