Key skills
Sales
About this role
Role Overview
- Proactive outreach to inactive customers;
- Identifying reasons for churn and taking action to reverse it;
- Liaising with internal teams to resolve issues;
- Reinforcing the account's value proposition and benefits;
- Logging interactions and generating insights;
- Following up with reactivated customers.
Requirements
- Experience in customer service or sales;
- Experience providing support via WhatsApp;
- Analytical mindset and target-oriented;
- Proactive in improving the customer journey;
- Experience in fintech, digital accounts, or payment methods (preferred).
Benefits
- Health insurance;
- Dental insurance;
- Meal allowance or food voucher;
- Childcare assistance;
- Profit-sharing program (PPR);
- Day off during your birthday month;
- Life insurance;
- Wellhub;
- Férias&Co (travel benefit);
- Zenklub (psychotherapy/nutritional counseling);
- 6 months maternity leave and 20 days paternity leave;
- Flexible working hours;
- Education assistance and language support;