Client Sales Development Manager

Role Overview

• Manage a portfolio of key clients, building and maintaining strong, long-term relationships that drive revenue and retention
• Proactively identify and close new revenue opportunities through upsell, cross-sell, and expanded program usage
• Lead initiatives to increase customer adoption, utilization, and satisfaction with Blackhawk Network
• Build and maintain a healthy sales pipeline with appropriate coverage to meet and exceed annual targets
• Accurately forecast revenue and share clear, timely projections with sales leadership
• Identify and purse opportunities across multiple buyer personas (e.g. Marketing, Research, HR) seeking scalable reward and payout solutions
• Cultivate relationships through personalized, value-driven communication (targeted content, industry insights, relevant company updates, etc.) to advance opportunities through the funnel
• Act as a consultative partner, advising customers on how rewards and incentives can drive engagement, participation, and loyalty across their programs
• Deliver compelling product demonstrations that connect our solutions to each prospect's unique business challenges
• Navigate complex organizations to identify and engage the right decision-makers and influencers
• Collaborate with the New Business Account team to ensure smooth account handoffs and an exceptional customer onboarding experience
• Surface objections with confidence, ask insightful discovery questions, and leverage business pain points to create urgency throughout the sales cycle
• Coordinate with cross-functional teams (marketing, product, operations) to delivery on customer objectives and support account growth
• Become a subject matter expert on Blackhawk Network's product suite staying current on enhancements and industry use cases
• Maintain exceptional CRM hygiene and data accuracy in Salesforce and Dynamics
• Leverage our technology stack including Gong, Salesforce, Dynamics, and SalesLoft to manage pipeline, analyze sales conversations, and drive effective engagement
• Share best practices across the team and actively contribute to a culture of continuous improvement

Requirements

• +5 years of B2B sales experience with a proven record of meeting or exceeding quota
• Experience managing medium to large size customer portfolios and driving revenue growth through account expansion, where customer spend and transaction volume scale over time
• Experience with incentives, rewards, customer engagement, and research participation solutions is a strong plus
• Proficiency in Salesforce and Dynamics is preferred
• Experience with SalesLoft or similar sales engagement platforms is a plus
• Exceptional communication and interpersonal skills, with the ability to engage and influence senior stakeholders
• Highly organized and data-driven, with strong time-management skills and the ability to juggle multiple priorities in a fast-paced environment
• A collaborative team player who also thrives as an independent self-starter
• Bachelor's degree preferred

Benefits

• 401k with employer match
• medical
• dental
• vision
• 12 paid holidays in the year 2026
• sick pay accrual according to state law
• parental leave
• life insurance
• disability insurance
• accident and illness insurance
• health and dependent care flexible spending accounts
• wellness benefits
• flexible time off for all full-time employees