Partner Support Specialist

Role Overview

• Support partner implementation teams in the configuration and implementation of Malbek CLM for customers
• Advise on best practices and review partner configurations to ensure alignment with Malbek standards
• Provide product training to partners aligned to the certification program
• Assist in solutioning complex workflow automation and approval matrices, as well as other configuration solutions to meet use cases and requirements
• Advise on data migration strategies and support execution
• Advise partners on how best to support customers in adoption of AI features within the platform
• Provide solution consulting and support to partners for integrations
• Creation and maintenance of standardized partner enablement artifacts, including project trackers, status templates, RAID logs, meeting notes, readiness checklists, playbook compliance trackers, and partner implementation support materials
• Maintain status reports and provide feedback on partner-led implementations
• Maintain a can-do attitude, working through escalation and events of non-compliance, supporting the partner relationship and customer satisfaction
• Act as liaison for partner to assist in issue triage, reporting, and resolution
• Act as liaison to the Product Management team, gathering and assessing customer and partner feedback
• Perform QA testing and validation of configured solutions and new features
• Document technical specifications and configurations
• Contribute to configuration, data migration, integration, and AI adoption projects
• Creation of standardized artifacts for use by partners

Requirements

• Bachelor’s degree in Business, Legal Studies, Information Systems, or a related field
• 4+ years of experience implementing or administering contract management systems or other enterprise SaaS solutions
• Understanding of contract lifecycle management processes and best practices
• Experience with workflow design and business process optimization
• Experience supporting project management, program coordination, implementation governance, PMO activities, or delivery operations within a SaaS, consulting, or enterprise software environment
• Excellent documentation and communication skills
• Strong analytical and problem-solving abilities
• Experience with API integrations and data migration a plus
• Experience in SaaS implementation for large enterprise clients
• Experience with implementation and strategic consulting on adoption of AI solutions within enterprise software
• Proven experience leveraging AI to gain efficiency and extend technical skills
• Ability to work in a fast-paced environment and handle timeline pressure
• Flexibility with working across multiple time zones
• Strong facilitation skills for remote workshops and status meetings across multiple geographic time zones.
• Comfortable working in a highly virtual environment with stakeholders
• Experience delivering training sessions and effectively facilitating learning is a plus.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities