Support Specialist

Role Overview

• Facilitate daily agency functions by providing direct operational and customer support to the Premier Services Team.
• Support both refinance and purchase transactions.
• Serve as a key point of contact for loan officers, loan processors, borrowers, attorneys, vendors, and realtors throughout the lifecycle of each file.
• Ensure superior customer service while maintaining compliance with client requirements and internal service level agreements (SLAs).
• Answer inbound calls, route inquiries, process incoming title work and contracts, monitor Premier ResWare queues and Outlook mailboxes, and maintain clear communication with internal and external stakeholders to ensure an exceptional customer experience.

Requirements

• High School diploma or equivalent required.
• 1+ year of title processing or relevant industry experience preferred.
• 1+ year of customer service experience preferred.
• Experience with ResWare preferred.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Excellent oral and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to work under pressure and meet deadlines while maintaining professionalism.
• Ability to work independently and complete assignments within prescribed procedures.
• Strong problem-solving skills.
• General understanding of title procedures and real estate transactions.
• Ability to manage multiple tasks in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program
• dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)