Account Manager – DME

Role Overview

• Develop trusted partnerships with internal and external stakeholders
• Support DME Navigator implementation efforts
• Collaborate with clients to understand operational needs and priorities
• Maintain a working understanding of client business needs
• Use performance reports and operational data to monitor account health
• Record and maintain organized CRM documentation
• Support standard client updates and changes
• Participate in client meetings and regular touchpoints
• Partner with the Account Management Service Operations team
• Manage client requests and escalations

Requirements

• Bachelor’s degree or equivalent experience
• 3–5 years of experience in healthcare account management or client facing roles
• Experience with DME (Durable Medical Equipment) and or Network Management
• Strong business acumen
• Proficiency in Microsoft Excel and PowerPoint
• Experience using CRM platforms preferred
• Excellent communication, presentation, and relationship building skills
• Highly organized and detail oriented

Benefits

• Medical, Dental, Vision
• 401(k) with company match
• HSA employer contributions
• Dependent Care FSA employer contribution
• Paid Time Off
• Personal/Sick Time
• Paid Parental Leave
• Corporate bonus incentive