Manage and consult on technical aspects of the production workflow from creation of initial deliverables through publication and beyond for all research outputs.
Develop technical quality improvements to the Production workflows.
Resolve and troubleshoot problems related to composition and ingestion with the production vendor.
Monitor and resolve publishing problems, syndication and indexing issues and communicate with PLOS staff about distribution and reach of PLOS content.
Ensure that PLOS content conforms to evolving syndication partner requirements, and work with internal stakeholders on improving the syndication process by providing technical support in the creation of new workflows/APIs.
Identify technical issues affecting journal content and other research output production and/or display.
Collaborate with internal and external stakeholders to ensure a quick resolution and prospective timelines.
Train production staff on new workflows related to technical updates, as well as provide general training for new starters.
Own end-to-end technical quality improvements across production workflows, with a deep specialization in XML-first based publishing, from issue identification through resolution, validation and sustained prevention.

Bachelors Degree
Minimum of five years’ experience managing vendors and independent contractors in different geographic locations regarding performance, monitoring and enforcement of SLAs.
Minimum three years of direct specialist experience working in a structured data environment with mark-up language(s), preferably XML.
Significant publishing experience with an in-depth working knowledge of technologies used in XML-first content publication workflows.
Substantial experience with the Journal Article Tag Suite (JATS), the ability to diagnose and confidently discuss issues and resolution, and the ability to suggest tagging solutions with internal and external stakeholders.
A minimum of three years’ experience with archival and syndication workflows.
Experience with Editorial Manager a plus.
Direct experience with and knowledge of Crossref and PubMed requirements.

Publishing Operations Technical Lead

Key skills