Managing the end-to-end recruitment process for healthcare and patient-facing roles, including posting job ads, sourcing talent, reviewing applicants, scheduling interviews, conducting phone screens, extending offers, conducting reference checks, and submitting background checks and Provider credentialing information
Orienting and supporting new employees throughout the onboarding process, including any role-specific compliance or credentialing requirements
Collaborating with hiring managers, clinical leads, and subject matter experts (SMEs) to understand role requirements and creating compelling job ads that resonate with healthcare professionals
Providing timely, transparent communication to candidates regarding interview and hiring statuses, maintaining a high-touch experience suited to a competitive healthcare talent market
Monitoring and maintaining recruitment metrics and reports, with attention to time-to-fill benchmarks for patient-critical roles
Researching the healthcare hiring landscape, including talent availability in telehealth and virtual care, to generate innovative sourcing strategies and strengthen our recruiting efforts
Participating in weekly meetings and updating team(s) and hiring managers on recruiting efforts and candidate pipeline
Requirements
Bachelor’s degree in Human Resources, Healthcare Administration, Business, or equivalent work experience
3+ years of recruiting experience, preferably within a healthcare, telehealth, or patient services environment
Background and expertise in various Applicant Tracking Systems (ATS), with comfort navigating high-volume hiring workflows
Experience conducting phone screens, partnering with clinical and operational hiring managers, and making confident candidate recommendations
Proficiency with Google Suite, Microsoft Suite, and HRIS platforms commonly used in healthcare settings (e.g., Workday, ADP, UKG)
Ability to work remotely and support distributed teams across all time zones
Ability to apply sound, unbiased judgment when evaluating candidates across a diverse range of healthcare and patient-facing roles
Experience writing or refining job descriptions for healthcare, patient support, or care coordination roles
In-house recruiting experience within a healthcare organization, health-tech company, or telehealth provider
Ability to manage competing priorities across multiple requisitions, with clear and proactive communication to clinical and operational stakeholders
Quick to learn role-specific nuances — including terminology, compliance considerations, and scope-of-practice distinctions across healthcare functions
Proven ability to collaborate cross-functionally with departments such as Clinical Operations, Compliance, Patient Experience, and Finance