Key skills
LeadershipProject ManagementStrategic Planning
About this role
Role Overview
- Ensure availability, stability, security, and performance of ATM and banking production systems
- Lead global onshore and offshore support teams
- Manage incidents and problems
- Ensure ATM services operate in compliance with ITIL best practices
- Maintain appropriate risk profile
- Own ATM service SLAs, OLAs, and KPIs
- Monitor and report on ATM uptime, transaction success rates, MTTR, and incident recurrence
- Provide regular service health and operational performance reporting to leadership
Requirements
- Bachelor’s degree and equivalent combination of advanced education and experience
- 8 years of experience in IT software engineering
- 5 years of relevant business experience
- 5 years of experience in project management
- 2 years of management experience
- Broad and in-depth knowledge of technology trends
- Ability to translate strategic planning information into business solutions
- Executive level communications skills
- Ability to lead projects of significant complexity and risk exposure
- Ability to exercise judgment in solving technical, operational, and organizational challenges
- Ability to lead and manage the performance of multiple teams
Benefits
- Medical, dental, vision, life insurance
- Disability insurance
- Accidental death and dismemberment insurance
- Tax-preferred savings accounts
- 401k plan
- 10 days of vacation
- 10 sick days
- Paid holidays
- Defined benefit pension plan (depending on the position)
- Restricted stock units (depending on the position)
- Deferred compensation plan (depending on the position)