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Production Support Manager at Truist | JobVerse
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Production Support Manager
Truist
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Production Support Manager
North Carolina, United States of America
Full Time
5 hours ago
Visa Sponsor
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Key skills
Leadership
Project Management
Strategic Planning
About this role
Role Overview
Ensure availability, stability, security, and performance of ATM and banking production systems
Lead global onshore and offshore support teams
Manage incidents and problems
Ensure ATM services operate in compliance with ITIL best practices
Maintain appropriate risk profile
Own ATM service SLAs, OLAs, and KPIs
Monitor and report on ATM uptime, transaction success rates, MTTR, and incident recurrence
Provide regular service health and operational performance reporting to leadership
Requirements
Bachelor’s degree and equivalent combination of advanced education and experience
8 years of experience in IT software engineering
5 years of relevant business experience
5 years of experience in project management
2 years of management experience
Broad and in-depth knowledge of technology trends
Ability to translate strategic planning information into business solutions
Executive level communications skills
Ability to lead projects of significant complexity and risk exposure
Ability to exercise judgment in solving technical, operational, and organizational challenges
Ability to lead and manage the performance of multiple teams
Benefits
Medical, dental, vision, life insurance
Disability insurance
Accidental death and dismemberment insurance
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan (depending on the position)
Restricted stock units (depending on the position)
Deferred compensation plan (depending on the position)
Apply Now
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