Work closely with stakeholders across the business and IT to gather requirements
Identify opportunities for improvement and help shape technology solutions
Lead workshops and map processes
Define "as-is" and "to-be" states, produce clear requirements, process flows, and functional specifications
Collaborate closely with engineering teams to ensure requirements are understood and delivered effectively

Strong track record of working as a Business Analyst within IT-enabled change
Experience supporting the end-to-end delivery of digital or technology solutions
Proven experience engaging a wide range of stakeholders
Strong analytical skills, with the ability to break down complex problems
Experience mapping and improving business processes
Good understanding of how technology solutions are delivered
Experience across different delivery methodologies, such as Agile or Waterfall
Ability to translate complex business needs into clear documentation

28 days holiday plus bank holidays (with the option to buy or sell up to 5 days per year)
Annual bonus scheme (up to £2,225, subject to eligibility)
Family-friendly policies, including a year off fully paid maternity and adoption leave
Leading pension scheme – we double your contribution up to 15%
Sharesave scheme
Dedicated training and development through our Academy
Electric vehicle scheme and retail offers
Two paid volunteering days per year

Digital & Customer Experience Analyst

Key skills