Creative Team Account Manager

Role Overview

• Act as the central coordinator for all creative and brand work entering the Creative Services function
• Ensure every brief is insight-led, clearly defined, logically prioritised, and resourced efficiently
• Manage the full intake lifecycle — from initial request through scoping, clarification, alignment, and approval
• Challenge and refine briefs to ensure clarity of objectives, target audience, insight, mandatories, channels, timelines, and success metrics
• Operate as the primary point of contact for Marketing stakeholders
• Create structured workback schedules, identifying dependencies, risks, and cross-functional touchpoints
• Maintain a centralised creative pipeline including SLAs, lead times, status, ownership, and blockers
• Ensure all briefs meet quality standards and contain required inputs for delivery
• Partner with Compliance to ensure all required regulatory inputs are captured early
• Provide proactive communication to stakeholders including status reports, timeline updates, agreed actions, and scope changes
• Facilitate post-delivery reviews, capturing learnings, performance insights, and opportunities for workflow optimisation

Requirements

• Strong project and workflow management
• Excellent communication and stakeholder management skills
• Deep understanding of creative processes, campaign planning cycles, production workflows, and approvals
• Ability to interpret marketing objectives and translate them into structured briefs
• Proficiency with workflow/PM tools (e.g., Trello, Asana, Jira, Aprimo, Workfront — depending on M&G stack)
• Strong analytical mindset to evaluate capacity, SLAs, and pipeline performance
• Experience in marketing operations, creative workflow management, or account/project management preferred

Benefits

• Pension scheme of 18%, with 13% Employer Contributions and 5% Employee Contributions
• Share Save and Share Incentive Plan
• 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days
• Time Off When You Need It policy
• Inspiring Families policy including comprehensive support and paid parental leave
• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options