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Creative Team Account Manager at M&G plc | JobVerse
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Creative Team Account Manager
M&G plc
Website
LinkedIn
Creative Team Account Manager
United Kingdom
Full Time
1 hour ago
No Sponsorship
Apply Now
Key skills
Jira
Project Management
Stakeholder Management
Communication
About this role
Role Overview
Act as the central coordinator for all creative and brand work entering the Creative Services function
Ensure every brief is insight-led, clearly defined, logically prioritised, and resourced efficiently
Manage the full intake lifecycle — from initial request through scoping, clarification, alignment, and approval
Challenge and refine briefs to ensure clarity of objectives, target audience, insight, mandatories, channels, timelines, and success metrics
Operate as the primary point of contact for Marketing stakeholders
Create structured workback schedules, identifying dependencies, risks, and cross-functional touchpoints
Maintain a centralised creative pipeline including SLAs, lead times, status, ownership, and blockers
Ensure all briefs meet quality standards and contain required inputs for delivery
Partner with Compliance to ensure all required regulatory inputs are captured early
Provide proactive communication to stakeholders including status reports, timeline updates, agreed actions, and scope changes
Facilitate post-delivery reviews, capturing learnings, performance insights, and opportunities for workflow optimisation
Requirements
Strong project and workflow management
Excellent communication and stakeholder management skills
Deep understanding of creative processes, campaign planning cycles, production workflows, and approvals
Ability to interpret marketing objectives and translate them into structured briefs
Proficiency with workflow/PM tools (e.g., Trello, Asana, Jira, Aprimo, Workfront — depending on M&G stack)
Strong analytical mindset to evaluate capacity, SLAs, and pipeline performance
Experience in marketing operations, creative workflow management, or account/project management preferred
Benefits
Pension scheme of 18%, with 13% Employer Contributions and 5% Employee Contributions
Share Save and Share Incentive Plan
38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days
Time Off When You Need It policy
Inspiring Families policy including comprehensive support and paid parental leave
Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options
Apply Now
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