Customer Experience Specialist, Spanish

Role Overview

• Ensure exceptional customer experiences, resolve issues, and provide insights to improve interactions, enhancing satisfaction and loyalty.
• Ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the Global Customer Care department.
• Adhere to standard procedures and checks in daily activity to provide excellent customer experience.
• Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems.
• Prompt and correct issuing of invoices.
• Create credit requests / documents.
• Update customer accounts: submitting requests in SAP for customer creation/extension/amendment.
• Create/extend materials in SAP operating system.
• Follow-up on approvals for customer creation/extension/amendment.
• Support Dispute Team and C2C to resolve disputed invoices.
• Correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery.
• Keep customer informed about delivery dates and delays and ensure order confirmation is sent.
• Regular reporting requested by the department manager.
• Inform the customer within 24 hours about the order status based on the latest information received from the purchasing department/factory.

Requirements

• Fluent in English and Spanish (Min B2/C1)
• Bachelor’s degree
• Preferred minimum 1
• 3 years experience in the Customer Services field, preferably with expertise in SAP
• Experience working in a multidisciplinary team
• Eager to learn and work in a changing and developing team
• Customer-oriented and action-oriented
• Self-motivated, with good communication skills
• Team member with positive attitudes
• Proven organizational and self-motivation skills
• Ability to interact with a wide variety of customers in different countries
• Interpersonal skills
• Good verbal and written communication skills
• Any other European language skill is a plus (French, Italian, Portuguese, Dutch, German)

Tech Stack

• ERP

Benefits

• Competitive Salary regularly increased based on your performance;
• Market-leading Sales performance incentive rewarding your individual achievements;
• Enjoy 25 vacation days per year, plus extra days off for life's special events;
• Meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program
• Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line
• Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.