Key skills
CommunicationTime Management
About this role
Role Overview
- Coordinate contact with education institution, employers, and references of person
- Conduct online research with public and private resources
- Input accurate and verified information into the internal background screening application
- Accurately use time management to perform tasks in a timely manner to support client needs and timeframes
- Serve as backup for all operations support, when needed
- Handling and answering calls that include from clients, customers, return calls, and troubleshooting application calls
- To take on needed tasks as designed by management, when needed for additional support
Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively in a team environment
- Knowledge of the FCRA and other regulatory requirements
- Experience in background checks and or pre-employment screening industry
- Ability to work in a team environment
- 2 or more years’ experience in customer service
- Experience in remote working