Client Services Account Manager

Role Overview

• Management of portfolio of medium/large corporate clients including programme launches and ongoing programme management
• Ensuring excellent customer service and outstanding customer experience
• Effective liaison with MENA Team and various Lyra departments in the delivery of services to portfolio of clients
• The use of data to demonstrate the impact and value of programmes through effective delivery of reports
• Effective identification and mitigation of risk to own portfolio using effective relationship management and strategic interventions to convert risk to opportunities where possible
• Ensuring we maximise EAP engagement and overall high levels of customer satisfaction
• Expanding existing client portfolio by identifying and initiating commercial opportunities for adding territories, headcounts and/or additional services
• Deliver wellbeing seminars
• onsite and via webinar
• Contribute to development of new marketing resource, EAP product design activities
• Promote Lyra MENA as the leading Corporate Health & Wellbeing experts in the region
• Manage delivery of training/webinars to Lyra MENA clients.
• Contribute to training content and design
• Liaise with Lyra International training colleagues with regard to global designed modules

Requirements

• Good appreciation and understanding of corporate and individual wellbeing
• Suitable qualification or experience in business or wellbeing – a formal degree is desirable but not required
• More than 5 years of client services work experience and B2B essential
• Experience of working in the Middle East region is desirable
• Experience of working internationally is a distinct advantage
• Client Focused
• Extensive client services experience and expertise, preferably in an international environment
• Thorough knowledge and thorough understanding of both corporate and individual wellbeing.
• EAP experience including commercial underpinnings of such programmes is preferable but not essential
• Strong project managements skills to deal with complex projects under time pressure
• Solid experience in working with data and programme reporting
• Excellent presentation skills
• Excellent administrative skills
• Excellent telephone manner
• Excellent English speaking and writing abilities essential
• Computer literate

Benefits

• The benefits available to those located in the UAE or MENA. will be consistent with UAE or MENA law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.