Key skills
AnalyticsJiraConfluenceCommunicationSales
About this role
Role Overview
- Serve as the primary point of contact for clients, building strong, lasting partnerships
- Lead regular reviews and quarterly performance sessions
- Clarify briefs, requirements, and expected outcomes with clients and internal teams
- Clearly communicate project status, blockers, decisions, and delivery timelines to stakeholders
- Support account growth through excellent service, delivery, and insight
- Scope and estimate tracking and measurement projects with technical leads
- Organise and prioritise workloads in coordination with the Delivery Manager
- Maintain project plans, delivery schedules, and dependency maps
- Manage issue escalation and resolution paths
- Support QA coordination and ensure accurate implementation before sign-off
- Facilitate handoffs between technical, data, and client teams
- Produce Statements of Work, requirements docs, user stories, and acceptance criteria
- Document implementation plans, tracking specs, and change requests
- Maintain structured records of decisions, risks, dependencies, and test outcomes
- Contribute to process improvement
- Support sales/pitch processes. Provide effort estimates and pricing inputs for proposals and SOWs
- Track scope changes and drive change-control conversations when needed
- Support revenue planning and utilisation insights with the Delivery Manager
Requirements
- 3 + years experience in an Account Manager, Project Manager or Client Services role (agency experience preferred)
- Proven track record of managing delivery schedules and multi-stream work
- Strong client communication and expectation-setting skills
- Comfortable translating technical concepts into business language
- Strong organisational skills and ability to prioritise under pressure
- High attention to detail and quality
- Familiarity with digital marketing channels and campaign instrumentation
- Exposure to tagging tools (e.g. GTM, Floodlight, Meta, TikTok pixels)
- Understanding of analytics platforms (e.g. GA4, Adobe Analytics)
- Experience with JIRA/Confluence or similar PM tooling
- Interest in marketing measurement and attribution
Benefits
- Private Medical Insurance
- BUPA Life Assurance
- Income protection
- Employee Assistance Programme
- Cycle to Work salary sacrifice scheme
- Tech & Wearables salary sacrifice scheme
- Octopus EV Scheme
- Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing