Build and maintain strong, long-term relationships with key clients to drive satisfaction, loyalty, and retention.
Actively manage a portfolio of accounts, including regular outreach, business reviews, and ongoing needs analysis.
Identify at-risk clients early and implement engagement strategies to re-establish value and reduce churn.
Collaborate cross-functionally to address and resolve client issues, ensuring timely and effective outcomes.
Identify opportunities to upsell or cross-sell additional services or features that meet client goals.
Support onboarding and training of new clients, ensuring they have the tools and knowledge to succeed.
Monitor and report on client health and activity using CRM tools, maintaining accurate and up-to-date records.

Strong background in client relationship management, account management, or customer success with a retention focus.
Proven experience managing a portfolio of corporate or education-sector clients.
Ability to quickly understand client needs and translate them into actionable solutions.
Excellent interpersonal, communication, and negotiation skills.
Results-oriented mindset with a proactive and positive approach to challenges.
Experience in or familiarity with SMS, LMS, or vocational education/training environments is highly desirable.
Proficient in Microsoft Office and CRM platforms (preferably Zoho CRM).
Organised, responsive, and capable of managing multiple client accounts effectively.

Client Relationship Manager

Key skills