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Client Relationship Manager at Training Resources Group | JobVerse
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Client Relationship Manager
Training Resources Group
Remote
Website
LinkedIn
Client Relationship Manager
Philippines
Full Time
3 weeks ago
$55,000 - $65,000 PHP
Apply Now
Key skills
CRM
Communication
Negotiation
Customer Success
Account Management
About this role
Role Overview
Build and maintain strong, long-term relationships with key clients to drive satisfaction, loyalty, and retention.
Actively manage a portfolio of accounts, including regular outreach, business reviews, and ongoing needs analysis.
Identify at-risk clients early and implement engagement strategies to re-establish value and reduce churn.
Collaborate cross-functionally to address and resolve client issues, ensuring timely and effective outcomes.
Identify opportunities to upsell or cross-sell additional services or features that meet client goals.
Support onboarding and training of new clients, ensuring they have the tools and knowledge to succeed.
Monitor and report on client health and activity using CRM tools, maintaining accurate and up-to-date records.
Requirements
Strong background in client relationship management, account management, or customer success with a retention focus.
Proven experience managing a portfolio of corporate or education-sector clients.
Ability to quickly understand client needs and translate them into actionable solutions.
Excellent interpersonal, communication, and negotiation skills.
Results-oriented mindset with a proactive and positive approach to challenges.
Experience in or familiarity with SMS, LMS, or vocational education/training environments is highly desirable.
Proficient in Microsoft Office and CRM platforms (preferably Zoho CRM).
Organised, responsive, and capable of managing multiple client accounts effectively.
Benefits
Permanent work-from-home
No weekend work
Fast career growth & development with our internal promotion
₱100,000 medical coverage for 2 dependents
Dental and optical benefits
Company-provided equipment
Virtual games, events, and lunch outs
Apply Now
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