Operations Manager – TC, Shopify, Global Supply Chain

Role Overview

• Manage day-to-day relationships with global 3PL providers across US, EU, UK, and AUS markets
• Lead recurring operational syncs with fulfillment partners to ensure SLA performance remains on track
• Create and submit Warehouse Receiving Orders (WROs) and monitor inbound inventory workflows
• Conduct daily order-health checks and resolve shipping, fulfillment, and inventory exceptions
• Monitor fill rates, ship times, returns, and operational KPIs while escalating issues proactively
• Build and maintain demand forecasting models across all SKUs and product variants
• Monitor inventory levels across multiple warehouses and proactively rebalance stock
• Track expiration dates, lot numbers, and FIFO compliance across fulfillment operations
• Identify inventory at risk of expiration and recommend liquidation or promotional strategies
• Develop dashboards and reporting systems to improve inventory visibility and forecasting accuracy
• Serve as the primary operational point of contact for suppliers, manufacturers, and vendors
• Coordinate production schedules with launch timelines and replenishment needs
• Source and onboard new suppliers for future product lines and collaborations
• Negotiate lead times, pricing, MOQs, and vendor deliverables where applicable
• Maintain organized supplier documentation and proactively identify supply risks
• Own operational execution for all new product launches from PO to go-live
• Coordinate launch timelines across logistics, marketing, creative, and supplier teams
• Conduct product and packaging test orders prior to scaled production
• Identify operational risks that may delay launches and communicate mitigation plans early
• Ensure inventory readiness before campaigns and market launches begin
• Track supplier and vendor invoices while ensuring timely approvals and payments
• Coordinate with bookkeeping and finance teams for accurate reconciliation workflows
• Maintain Shopify operational workflows including product management and bulk updates
• Configure and maintain kitting, bundling, and operational rules within Shopify and connected apps
• Support operational automation initiatives using Shopify Flows and AI-enabled workflows

Requirements

• 3–6+ years of experience in e-commerce operations, supply chain operations, or DTC Shopify environments
• Strong experience managing global 3PL providers and multi-warehouse fulfillment operations
• Proven inventory forecasting and replenishment planning experience
• Advanced Excel and Google Sheets proficiency
• Experience managing vendors, suppliers, and production timelines simultaneously
• Startup or high-growth DTC experience with strong adaptability and ownership
• Exceptional organizational and project management skills
• Strong written and verbal English communication skills
• Ability to work independently in fast-paced, ambiguous environments
• Proactive problem-solving mindset with strong attention to detail
• Direct experience with ShipBob, Hive, or equivalent 3PL platforms (Preferred)
• Shopify Plus expertise including Shopify Flows and operational automations (Preferred)
• Experience in supplements, wellness, skincare, cosmetics, or subscription-based businesses (Preferred)
• Familiarity with AI tools such as Claude for workflow optimization (Preferred)
• Experience using Notion for documentation and operations management (Preferred)
• Exposure to cost analysis, landed costs, and operational financial reporting (Preferred)

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide