Senior Commissions & Order Operations Manager

Role Overview

• Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures
• Build and enforce an approval authority matrix in coordination with Legal, Finance, and Sales leadership
• Own all order form templates; manage version control and field-level standards in Salesforce/CPQ
• Create and maintain deal desk SLAs, escalation paths, and exception handling documentation
• Ensure accurate opportunity data (product, pricing, terms, start/end dates) is captured before close
• Partner with Finance on revenue recognition inputs, billings data quality, and bookings attainment reporting
• Own the handoff protocol between Sales close and Finance/Billing, reducing rework and booking errors
• Work with SalesOps and RevOps systems to improve automation across deal intake and close workflows
• Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence
• Manage commission tool (e.g., Spiff); maintain plan configurations and employee lifecycle changes
• Finalize commission data for payroll processing; maintain SOX-compliant controls
• Investigate and resolve disputes in a documented, timely manner; report trends to leadership
• Support annual incentive plan design alongside Finance, Sales, and HR
• Provide data-backed recommendations on compensation structures and deal economics
• Act as a trusted partner to Sales, Finance, Legal, and Payroll — bridging deal structure and sales reward
• Build and maintain comprehensive process documentation across both functions

Requirements

• 7–10+ years in Revenue Operations, Sales Operations, or Finance Operations
• Proven deal desk experience, including order form management and approval governance
• Experience managing sales commissions end-to-end (calculation, disputes, accruals)
• Experience with commission platforms (Spiff, CaptivateIQ, Xactly)
• Advanced Salesforce fluency: opportunity data, CPQ, and reporting
• Strong process design instincts; ability to build from scratch with minimal structure
• Excellent cross-functional communication and stakeholder management skills
• Experience at a B2B SaaS or technology company with subscription &/or consumption billing
• Exposure to CPQ tools (Salesforce CPQ, DealHub, etc.)

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities