E-Commerce Operations Coordinator – Wholesale Jewelry, Retail Operations

Role Overview

• Monitor retail vendor portals daily to ensure products are live, compliant, and priced correctly
• Upload new products into retail systems and manage the process end-to-end
• Identify and resolve portal issues before they impact retailer operations or orders
• Track portal notifications, alerts, and exceptions to ensure timely resolution
• Maintain detailed logs of portal activity, alerts, and completed actions
• Conduct weekly competitor and retail market research across key websites
• Gather pricing, assortment, and promotional data for leadership review
• Support leadership preparation for retailer meetings through structured data pulls and research
• Monitor retailer activity, assortment shifts, and promotional changes
• Deliver clean, organized, and actionable market intelligence reports
• Audit pricing across retail systems and cross-reference against internal pricing lists
• Maintain accurate pricing trackers and documentation
• Flag discrepancies and prioritize issues based on business impact
• Support ongoing pricing consistency across all active retail channels
• Prepare weekly exception reports covering pricing issues, anomalies, and portal concerns
• Organize reporting in a clear and actionable format for leadership review
• Escalate operational risks and unresolved issues proactively
• Maintain consistency with existing reporting templates and structures
• Maintain internal trackers including pricing logs, issue logs, and task trackers
• Keep documentation organized and continuously updated
• Build operational visibility and institutional knowledge across workflows
• Ensure accurate audit trails and status tracking across operational activities

Requirements

• 3–5 years of experience in retail operations, wholesale operations, vendor portal operations, or similar operational roles
• Hands-on experience using retail vendor portals such as DSCO, Retail Link, SPS Commerce, or similar systems
• Advanced Microsoft Excel skills including formulas, tracker building, formatting, and structured data management
• Strong written English communication skills
• Strong attention to detail with a proactive problem-solving mindset
• Experience working with pricing data, operational workflows, and structured reporting
• Comfortable working independently in fast-paced and evolving environments
• Long-term mindset with interest in growing alongside the business
• Familiarity with AI tools such as Claude, Gemini, or similar workflow-enhancement platforms
• Comfortable using Microsoft Office tools including Excel and Word

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide