Key skills
SalesforceCRMCommunicationNegotiation
About this role
Role Overview
- The specialist will be responsible for conducting investigations, lead generation, negotiations, and resolution of cases related to the unauthorized use of software distributed by ESSS, including software usage audits and license compliance and regularization activities.
- Maintenance and updating of control spreadsheets and support in managing the area's processes.
- Support for CRM tools, primarily Salesforce.
- Assistance in communication with internal stakeholders and external partners.
Requirements
- Bachelor's degree in Law, Business Administration, Information Systems, or related fields;
- Intermediate Excel skills;
- Intermediate to advanced proficiency in English and/or Spanish (written and verbal);
- Experience in software license compliance, including software usage audits and license regularization;
- Experience with a commercial focus and strong negotiation skills for medium-to-high complexity cases;
- Advanced English and/or Spanish.
Benefits
- Flexible benefits card (Food, Mobility, Culture, Health, Home Office) provided via SWILE card;
- Health plan with full coverage for the employee and no co-payment (Bradesco
- National);
- Partnership with TotalPass and Vittude (payment must be made via credit card; payment via Swile is not available);
- Support for continuing education through courses, trainings, specializations, and language assistance;
- Hybrid work model, combining remote and on-site activities at the office (2 remote days per week);
- Extended maternity and paternity leave, among other benefits.