Salesforce Training Specialist

Role Overview

• Develop, update, and maintain training materials, user guides, quick reference materials, FAQs, standard operating procedures, and knowledge content for Salesforce users and stakeholders.
• Support the development and maintenance of a Communications and Education Plan for an enterprise Salesforce services environment.
• Coordinate and support user group forums, including topic solicitation, agenda development, meeting facilitation, materials preparation, notes, recordings, action items, and follow-up.
• Create training content that supports enterprise platform standards, shared services, application functionality, stakeholder onboarding, and release adoption.
• Work with product owners, business analysts, developers, testers, architects, help desk teams, and stakeholders to understand system changes and translate them into clear user-facing materials.
• Support training delivery for new capabilities, enterprise features, component-level functionality, and application changes.
• Maintain training content so it reflects current functionality, operating procedures, platform standards, and stakeholder needs.
• Support release communications by preparing user-facing summaries, training updates, stakeholder notices, and adoption materials tied to new or changed functionality.
• Help identify training needs by reviewing user feedback, help desk trends, stakeholder questions, user group input, and release impacts.
• Ensure training materials are clear, accessible, organized, version-controlled, and suitable for broad stakeholder use.
• Work within formal security, privacy, Section 508, documentation, and stakeholder communication expectations for a regulated federal environment.

Requirements

• Bachelor’s degree
• 4+ years of experience developing training materials, user guidance, instructional content, communications, or stakeholder education resources.
• 2+ years of experience supporting training or communications for enterprise technology systems, including SaaS, CRM, low-code/no-code, or other business applications.
• 1+ year of experience facilitating trainings, workshops, demos, user groups, or stakeholder sessions.
• 1+ year of experience creating end-user documentation such as guides, job aids, SOPs, FAQs, knowledge articles, or release/adoption materials.
• 1+ year of experience supporting Agile environments, including release communications, product training, or system implementations.
• Ability to obtain and maintain a federal public trust clearance or equivalent client-required background investigation.
• Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US
• Must have lived in the US 3 full years out of the last 5 years

Benefits

• Health insurance
• Professional development opportunities
• Flexible work arrangements
• Paid time off