Medical Administrative Assistant – Insurance, Patient Coordination Specialist

Role Overview

• Process insurance referrals and prior authorizations
• Verify insurance eligibility and benefits coverage
• Answer inbound patient calls professionally and courteously
• Conduct outbound patient follow-up and outreach calls
• Schedule appointments and manage provider calendars
• Provide receptionist and front desk administrative support
• Manage incoming and outgoing faxes
• Process, upload, and organize patient documents in shared systems
• Execute patient outreach and reactivation campaigns
• Perform data entry and general administrative support
• Manage email communications and maintain inbox organization
• Coordinate calendars and scheduling for Dr. Soriano
• Handle patient messages and communication requests
• Maintain accurate and up-to-date patient records within Athena Health EHR
• Support membership management activities
• Assist with executive assistant and operational support tasks as assigned

Requirements

• Prior experience with insurance referrals, prior authorizations, and insurance verification
• Experience working with U.S. healthcare practices
• Strong understanding of HIPAA compliance and patient confidentiality requirements
• Experience using Athena Health EHR (strongly preferred)
• Experience with Weave or similar phone systems
• Excellent verbal and written English communication skills
• Professional, patient-focused, and courteous phone presence
• Strong organizational and time management abilities
• Exceptional attention to detail and documentation accuracy
• Ability to multitask and effectively manage competing priorities
• Proactive problem-solving skills with the ability to work independently
• Comfortable delivering high-touch, concierge-style patient support
• Tech-savvy and adaptable to learning new systems and processes
• Filipino candidates are preferred, with a neutral English accent suitable for patient-facing communication
• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.