Key skills
CommunicationProblem SolvingTime Management
About this role
Role Overview
- Support data center operations and IT systems, network services, and critical business processes to ensure delivery of products and services to customers
- Provide technical and operational support
- Monitor and manage monitoring tools
- Telecom-related services (Data)
- Respond to tickets and provide remote user support
- Support and maintenance for Cisco switches and routers
Requirements
- Degree completed or in progress in Technology or related fields
- Solid foundation in networking
- Cisco CCNA (Cisco Certified Network Associate) preferred
- ITIL Foundation: for best practices in technical support and service management
- Good communication and customer service skills
- Ability to work under pressure
- Organization and time management
- Logical reasoning and problem solving
- Teamwork and proactivity
Benefits
- Meal allowance (Pluxee Benefits)
- Medical and Dental Assistance (extendable to dependents)
- Life insurance
- Private pension
- An exclusive offer from Vivo, with special discounts on landline, broadband, TV and apps
- Dynamic, collaborative and innovative environment: to keep up with the market and continue innovating, our pace is fast and our learning curve is very steep