Monitor and analyze monthly results of MPP (Monitoring of Partners in the Country), in addition to related indicators such as MCB, Rating and Quality Seal.
Perform critical analysis of identified findings, assessing causes, recurrence and impacts on indicators and ratings.
Consolidate, cleanse and structure datasets in Excel and/or BI tools to produce managerial and executive analyses.
Prepare analytical reports, executive materials and presentations for the board and stakeholders.
Support dispute management, ensuring technical consistency, traceability of information and substantiation of presented evidence.
Identify risk patterns, operational deviations and improvement opportunities, proposing preventive and corrective actions.
Interface with internal areas such as Operations, Commercial and Credentialing.
Ensure adherence to Banco do Brasil's rules and guidelines.
Support internal, external and self-regulation audit processes.
Develop and maintain automations, controls and operational routines to improve efficiency.

Bachelor's degree required.
Excel proficiency, including pivot tables, VLOOKUP/XLOOKUP, INDEX, MATCH and handling large datasets.
Analytical experience and ability to interpret data and indicators.
Experience monitoring and analyzing performance indicators (KPIs/KRs).
Experience with operational processes, controls, monitoring and/or quality.
Experience preparing analytical reports and executive materials.
Experience in high-volume operational environments with low automation.
Experience in operational governance, risk, internal controls, monitoring or operational compliance.
Nice-to-haves: knowledge of banking self-regulation and regulations applicable to the financial sector, experience with internal and external audits, process automation with VBA, Excel macros or Python, experience with Power BI and VS Code.

Operations Analyst – Governance & Risk

Key skills