Performance Analyst, Operations

Role Overview

• Partner with stakeholders, account teams, and clients to create regular and ad hoc reports and analysis for occupancy planning, operations, client needs, and to support team and account's initiatives
• Generate performance dashboards, operational metrics, and compliance reporting, with focus on automation and efficiency
• Track KPI performance, identify issues requiring attention, and recommend solutions
• Support preparation and presentation development for leadership meetings and translate complex data findings into clear, actionable insights for non-technical audiences
• Validate data accuracy before distribution of reports and presentations
• Support and improve data quality across operational systems
• Monitor data quality metrics and flag and escalate issues requiring attention
• Review operational workflows and processes to identify issues impacting data quality
• Implement and maintain data governance standards within operational systems as defined by Account and Client Operations and Governance Teams
• Develop solutions using native Excel functionality including advanced formulas, pivot tables, Power Query, and conditional logic
• Identify opportunities to streamline reporting processes and automate repetitive tasks using Power Automate and advanced Excel capabilities
• Develop and maintain Smartsheet and JLL Tracker solutions to streamline processes and enhance productivity
• Support development of BI requirements and coordinate with technical teams on development
• Build and maintain trusted relationships and partnerships with diverse stakeholders including operations staff, client personnel, IT teams, and leadership
• Demonstrate strong communication skills with ability to manage stakeholder expectations across competing demands
• Provide guidance to stakeholders and cross-functional teams on data standards, best practices, proper data entry, report interpretation, use of analytical tools, and understanding of data definitions, sources, and appropriate usage
• Demonstrate flexibility in managing multiple concurrent requests and adapting to changing client and business priorities
• Proactively identify issues before they escalate and respond to time-sensitive analytical requests
• Maintain playbooks and standard operating procedures for data collection, validation, and reporting processes
• Document data flows, reporting processes, and analytical methodologies to support team coverage, knowledge transfer, and high-quality data maintenance
• Support development and maintenance of data dictionaries

Requirements

• Bachelor's degree in Business Administration, Finance, Operations Management, Facility Management, or related field; or equivalent combination of education and experience
• 3-5 years of experience in CMMS/work order applications, Performance Management, Data and Analytics (Corrigo experience preferred)
• Experience in a business analyst or similar analytical role
• Demonstrated experience working across multiple application systems and business functions in an enterprise environment
• Prior experience in facilities, property management, hospitality, customer experience, or related field preferred; experience with occupancy planning data a plus
• Strong data analysis proficiency with ability to conduct analyses, translate findings into actionable insights, and maintain high level of attention to detail and accuracy
• Advanced native Excel skills including advanced formulas, pivot tables, and Power Query to analyze and manipulate data and generate meaningful reporting efficiently and effectively
• Proficiency with Power Automate for workflow automation
• Strong skills with developing and maintaining Smartsheet solutions to streamline processes, enhance productivity, and facilitate efficient collaboration within teams
• Excellent MS PowerPoint and Word skills; proficient with Outlook and Teams
• Experience with or aptitude to quickly learn a wide variety of JLL and client technology platforms, operational tools, and reporting applications with minimal training
• Ability to develop reporting and BI requirements and collaborate effectively with BI team preferred
• Skilled at utilizing JLL AI tools to automate tasks, generate insights, and increase productivity
• Familiarity with database management processes and SQL a plus
• Understanding of data quality management, data governance principles, and how they impact business processes preferred

Tech Stack

• SQL

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay