Sales Support Analyst

Role Overview

• Administers and maintains sales operational systems and processes to provide content, data and information management in support of sales pursuits.
• Implements and configures sales tools, content management and tracking systems.
• Develops and manages catalog and web-based content, web pages and other online sources for storing and communicating information for sales and partners.
• Enters, updates and ensures accuracy of data in sales and client and partner relationship management systems generates regular and ad hoc reports for account teams and leadership.
• Advises on improvements and enhancements for design of sales systems and tools.
• Serve as the primary point of contact for Sales teams and Partners for quote creation, modification, and management.
• Create, update, and manage sales opportunities in SFDC (Salesforce).
• Generate and maintain accurate quotes using quoting tools (SAP, Oracle CPQ, ASQ/NQG, etc.) ensuring adherence to pricing, discount, and approval policies.
• Support Sales and Account Managers with pricing requests, deal structuring, and opportunity-related queries.
• Manage complex and high-value deals, including required documentation and approvals.
• Collaborate with internal teams such as Sales, Logistics, Customer Care, Order Management, and Global Support to resolve quoting and ordering issues.
• Monitor and address quote and opportunity escalations, involving Team Leads or Managers when required.
• Ensure data accuracy and consistency across SFDC, and quoting tools.
• Maintain strong knowledge of sales tools, processes, and policies to effectively support partners and customers.

Requirements

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 4-6 years experience
• Experience in sales support, quoting, or commercial operations.
• Hands-on experience with SAP and Oracle CPQ.
• Working knowledge of SFDC (Salesforce) for opportunity management.
• Strong attention to detail and documentation skills.
• Clear verbal and written communication skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong organizational skills and a collaborative, team-oriented mindset.
• Ability to learn quickly and adapt to new systems and processes.
• Proficient Japanese and English language skills required.

Tech Stack

• Oracle
• SFDC

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.