Basic technical expertise on telco, billing, and ITSM tool (Jira or ServiceNow or Remedy)
Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL.
Experience of monitoring via tools, scripts (shell/Perl) and email alerts.
Able to perform first cut basic analysis via predefined SOPs.
Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
Able to understand the customer SLA, prioritize and manage the workflow from start to finish.
Able to engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
Document operational and system architecture processes and configuration and identify automation opportunities were applicable
Participating in Operations 24x7 on-call rotation schedule
Able to maintain clear shift handover, ROTA, and Escalation matrix to have seamless handholding among different support teams, customer, and 3rd party vendor.
Able to capture chronology of events for critical and high alerts.

Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
2-5 years of work experience in software industry and application support experience
Knowledge of telecom billing solutions, rating and charging systems, Interconnect Billing.
Good working experience with System monitoring and ITSM processes
Experience in documenting support plans, support strategy, support cases.
Able to work in a team or independently and be self-sufficient.
Experience in telecom OSS/BSS domain.
Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL)
Experience with good communication skills and customer connection.
Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
Proficient in English in a business environment.

Billing Systems Analyst I

Key skills