About this role
Role Overview
- Supports ISRs and customers by providing tracking information, freight charges and PODs
- Processes freight claims and work with freight companies to ensure resolution
- Submits corrected Bills of Lading to freight companies
- Communicates with other departments to help resolve credit and shipping issues
- Creates credit memos for pricing discrepancy
- Issues return goods authorization to the customer and work with warehouse personnel to ensure that goods are acceptable for restock and return is closed
- Runs open order report and open credit report to accurately update the reports for monthly projections
- Processes rebate orders
- Processes Co-op dollars (credits) in Apprise
- Orders catalogs, brochures and literature to fulfill customers requests
- Other duties and tasks as assigned
Requirements
- High School diploma and or GED
- Functional Microsoft Office skills
- Data entry
- Customer Service
- Familiarity with the product catalog
- Familiarity with general industry terminology and product naming conventions
- Phone etiquette for customer interaction
- Basic knowledge Business Operation System
- 1+ year of related experience
Benefits
- Competitive compensation
- Full benefits package
- Pleasant work environment