Customer Service Field Specialist – Medical Equipment

Role Overview

• Deliver and pick up medical equipment at hospitals and healthcare facilities across the Wichita area
• Provide basic equipment orientation and support to clinical staff
• Build strong relationships through professional, responsive customer service
• Ensure accurate delivery, pickup, and service documentation
• Identify and resolve customer concerns quickly and professionally
• Load, unload, clean, inspect, and disinfect equipment to Arjo safety and quality standards
• Operate a 20-foot box truck safely and professionally
• Maintain a clean, organized vehicle and professional appearance

Requirements

• 2+ years of customer service, delivery, or field service experience
• Strong communication skills and a customer-first mindset
• Must have a clean driving record
• Ability to operate a 20-foot box truck
• Ability to lift up to 30 lbs and push/pull up to 75 lbs
• Comfortable working in a warehouse and outdoor Wichita environment
• Schedule based on customer demand; may include some nights and weekends
• Ability to travel, including: One week of training in San Antonio, TX

Benefits

• Medical, dental, vision, and 401(k) with company match
• Paid Time Off: PTO (accrued, up to 15 days annually) + 8 holidays + up to 4 floating holidays + paid birthday day