Inside Sales Representative

Role Overview

• Partner with Account Executives to support new business, renewals, and expansion opportunities.
• Prepare, manage, and deliver accurate quotes for hardware, software, subscriptions, and services.
• Assist with opportunity management, deal tracking, and sales documentation in CRM systems.
• Support deal registration, pricing approvals, and vendor programs as required.
• Work with technology vendors (e.g., Cisco, HPE, Dell, Lenovo, Microsoft, etc.) to obtain pricing, availability, and product information
• Identify suitable product alternatives for discontinued or constrained items
• Track lead times, supply chain constraints, and communicate updates to sales teams and customers
• Communicate professionally with customers via email and phone regarding quotes, renewals, licensing, and order status
• Coordinate with Operations, Finance, and Sales Operations to ensure smooth order fulfillment

Requirements

• Excellent verbal and written communication skills.
• Prior successful experience as an ISR or prior successful technology support experience.
• Excellent organizational and time management skills.
• Excellent customer service skills.
• Able to work collaboratively as part of a sales team.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with CRM systems (Salesforce or similar) and Microsoft Office.
• BS Degree in Business or a technology-related field preferred
• Experience working with major technology vendors and distributors
• Understanding of deal registration, licensing, and subscription-based sales models
• Ability to interpret quotes, part numbers, SKUs, and pricing structures
• Collaborative mindset and desire to grow within a sales organization