Key skills
Customer Success
About this role
Role Overview
- Communicating with platform specialists via Intercom and helping resolve their requests
- Acting as a personal manager for specialists, supporting the growth of their practice on the platform
- Moderating specialist profiles to ensure they meet platform standards
- Guide new specialists through onboarding
- Taking part in initiatives that help us grow and keep our users happy
Requirements
- 1-3 years of experience in customer success, customer support or related spheres
- Hands-on experience with Intercom, Zendesk or any other CS management tool
- C1 level of English
- Fast learner who's eager to pick up new skills
- Strong attention to detail
- Able to stay calm and patient in tough situations
- Strong problem-solving skills and comfortable juggling multiple tasks at once
Benefits
- 20 days of paid vacation
- Therapy on Mindly