IT Support Officer
Shepparton, Victoria, Australia
Full Time
2 weeks ago
No Sponsorship
Key skills
BICommunication
About this role
Role Overview
- Deliver high-quality IT support to HRHA member health services
- Provide onsite presence for a minimum of four days per week with remote support
- Manage incidents and service requests escalated from internal teams
- Ensure that member IT environments are effectively maintained
- Identify and escalate emerging risks
- Coordinate project-related activities with internal teams and vendors
- Participate in an on-call roster and after-hours work
Requirements
- Responsible for delivering high-quality information technology support to HRHA member health services
- Minimum four days per week onsite presence, with one day allocated to remote support
- Contributes to the effective delivery of IT services in accordance with the HRHA Service Catalogue
- Supports implementation, maintenance and configuration of workstations and communication systems
- Provides responsive end-user support, managing incidents and service requests
- Ensures member IT environments are effectively maintained, supported and enhanced
- Contributes to coordination of project-related activities and collaborates with internal teams and vendors
- Participation in an on-call roster and after-hours work is required
Benefits
- Free Community Connector Program to personally welcome and connect you to our wonderful community
- Generous salary packaging
- Subsidised staff parking and discounted leisure memberships
- Flexible work practices and options to purchase additional leave to support work/life balance
- Paid parental leave
- Professional development and study leave to help reach your learning and career goals
- A confidential employee assistance program (EAP) for you and your loved ones
- Social club membership offering a range of events, functions and local community discounts
- Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program