Develop & manage Patient Support Programs E2E.
Mapping and understanding patient journeys to identify leverage points that limit patient´s ability to access to diagnosis & innovative treatments.
Negotiating and reaching agreements to implement proposed solutions in a sustainable manner, for both, Novartis and the HC system.
Co-creating and implementing innovative & sustainable solutions that enhance system´s capabilities to overcome access barriers.
By ensuring that the innovative solutions developed by Novartis truly respond to unmet needs identified within the patient journey and enable patients to access our solutions with comprehensive risk management.
By leading E2E projects in selected accounts and ensure successful implementation / value delivery & strongly lead by influence among cross-funcional Novartis´teams to achieve these objectives.

Bachelor´s degree in business or health sciences.
Pharma, Medtech (medical devices) or similar background.
Mexican Healthcare System acumen.
English proficiency
2 yrs experience as PSP manager (or coordinator)
2 yrs success track of direct customer management and/or engagement (field based or field hybrid) roles in healthcare.
2 yrs experience as responsible for the management or design and implementation of diagnostic programs inside or outside the pharmaceutical industry.

Patient Support Program Manager

Key skills